Updates and bug fixes have no clear owner.
Website & software care
Operithm maintains and modernizes websites, web applications, and connected business systems. Start with a technical review, then agree a scope for updates, bug fixes, performance improvements, integrations, and ongoing care.
Where this service helps
For businesses with an existing product, we review the codebase, hosting, dependencies, access, and operational needs before recommending maintenance, targeted upgrades, or a phased rebuild.
Slow pages or application errors disrupt key journeys.
Dependencies or integrations need upgrading.
The team lacks deployment and operating documentation.
An older application is difficult to extend.
New business requirements need a careful improvement plan.
Who this is for
Teams maintaining an existing website or application, connecting business tools, or extending an agency's delivery capacity.
Repair an unreliable connection
Identify field ownership, vendor changes, duplicate events, and error recovery.
Improve an existing product
Review code and infrastructure before prioritizing fixes or phased modernization.
Support a delivery partnership
Agree technical responsibilities, communication, access, and handover for a bounded engagement.
Service capabilities
01
Technical review
Assess architecture, dependencies, environments, and known issues before taking on support.
02
Updates and fixes
Prioritize dependency updates, reproducible bugs, and compatibility improvements.
03
Performance
Investigate slow pages, queries, and workflows with measurable before-and-after checks.
04
Integration care
Review API changes, credentials, failed jobs, and data synchronization.
05
Modernization
Replace fragile components or improve architecture in manageable phases.
06
Handover and operations
Document release steps, monitoring, backup responsibilities, and escalation routes.
What you receive
A defined delivery package, not an open-ended promise.
We agree the exact deliverables, acceptance criteria, and responsibilities in your proposal. A typical scope includes:
- 01Technical review and prioritized scope
- 02Implemented fixes, connections, or upgrades
- 03Release and regression checks for affected journeys
- 04Dependency, access, and account-ownership notes
- 05Operational documentation and support boundaries
How we deliver
- 01
Assess the system
Review access, repositories, dependencies, incidents, and operational requirements.
- 02
Agree priorities
Define scope, acceptance criteria, communication, and release responsibilities.
- 03
Implement safely
Make reviewable changes and test affected data flows and user journeys.
- 04
Document and support
Confirm operating instructions, escalation, and any ongoing care arrangement.
Tools and integration considerations
The technical approach follows your requirements, access, and operating model. Relevant components can include:
- APIs and webhooks
- Repositories and CI/CD
- Hosting environments
- Monitoring tools
- Vendor documentation
Build boundary
Agree the right foundation, project responsibilities, and operating requirements before implementation.
Access
Confirm repository, hosting, vendor accounts, and permission requirements.
Priorities
Agree a backlog and distinguish urgent defects from new feature work.
Response
Specify support hours and incident-response expectations in the agreement.
Costs
Separate engineering support from hosting, subscriptions, and third-party charges.
Planning your project
Start with an audit or discovery where needed, agree an implementation scope, and add ongoing improvements or care when useful. Pricing and timing reflect the agreed work; third-party charges are identified separately.
What shapes the estimate
- Existing code and infrastructure condition
- Vendor access and integration restrictions
- Support scope, release risk, and response expectations
Can you take over support for software built by another team?
We begin with a review of code, hosting, dependencies, documentation, and access. That establishes whether support is practical and which issues need attention first.
Is round-the-clock support included?
Support hours, response expectations, escalation, and incident scope are set in the agreement. Website copy does not substitute for an agreed service level.
Can you work with our business outside the UK or Bangladesh?
Yes. We offer remote delivery worldwide, including North and South America, Europe, Asia, Africa, and Oceania. We agree meeting overlap, communication channels, and milestones around the project.
What should we prepare before requesting a proposal?
Share your business goal, intended users, current situation, required integrations, and timing. Budget context helps identify a practical first scope. A detailed technical specification is not required to start.
How are scope, handover, and ongoing support agreed?
The proposal identifies deliverables, assumptions, approval responsibilities, account and source ownership, and any ongoing costs. Support hours, maintenance, and future improvements are scoped explicitly.
Connected capabilities
Worldwide service delivery
Based in the UK and Bangladesh.
Working with businesses worldwide.
We provide website, software, SEO, and AI automation services across North America, South America, Europe, Asia, Africa, and Oceania. Remote collaboration is planned around your team and project.
- North America
- South America
- Europe
- Asia
- Africa
- Oceania
Let's build your next step